This has been the year of Microsoft Teams, a year in which users have been convinced to test the platform. Office 365 combine Microsoft Office 365 services in a single application and reduce duplication. Now, it incorporates Skype functionalities.
Initially, Microsoft Teams was going to be called Skype Teams and now it seems to make more sense. With the latest Microsoft Teams update Skype for Business features are added to Teams. This had been announced during Ignite in September. Microsoft wants Skype for Business to be replaced by Microsoft Teams as the only communications client for Office 365 users.
As part of this process, we are now beginning to see the first features come to Microsoft Teams. New features are coming to Microsoft Teams today, including the ability to call, call history, call waiting, speed dial, transfer calls, hide numbers, extensions, multi-call, voicemail, and text message (TTY).
These features will begin launching in the next few hours and will arrive very soon. From Microsoft they indicate that in order to use these functions we will need a Phone System, formerly known as PBX in the cloud. This is available in the Office 365 E5 plan or as an add-on. So, we must be subscribed to a calling plan, a PSTN.
We will closely follow the rest of the elements that will come to Microsoft Teams. At the moment it seems that they are fulfilling the established objectives and it will be necessary to see if they can achieve it during 2020. Microsoft Teams has become the cornerstone of Microsoft.