MS Teams direct routing that allows you to make and receive calls through the global telephone network (PSTN).

MS Teams Direct Routing is Provides Affordable Calling Plans for Organisations

The numbering offered by Microsoft is at the moment scarce and the cost of the calls is not very competitive, but through Direct Routing, there is the possibility of connecting Teams with a complete virtual switchboard that can provide it with extra features.

In order to use Direct Routing with a different Telephone System than Microsoft, you need an intermediate software called Session Border Controller (SBC) that converts Teams calls into traffic compatible with the SIP protocol. Although there is third-party software that does this, Switch4Teams has developed its own SBC to make integration as fast and reliable as possible.

Thanks to this integration, Switch4Teams offers two services for Microsoft 365:

Calling plan for Microsoft 365

This service allows you to receive and make calls from the normal telephone network from a Teams station. It is also possible to include phones external to Teams in multi-user conferences. This means that it is not necessary that all users in the company have a Teams position to include them.

This service is recommended for the following situations:

• Make calls from MS Teams to any phone number in the world at very competitive prices
• Assign a phone number to any of your Teams extensions to allow them to call you from outside your company

Switch4Teams Virtual PBX for MS Teams Direct Routing

This service allows full integration with the Switch4Teams PBX, adding the following functionalities to those already included in the Call Plan service:

• Teams telephone integration with CRMs supported by Switch4Teams: Microsoft Dynamics, Zoho, Freshdesk, Pipedrive, Zendesk, VTiger, SugarCRM
• Integration with both mobile phones, desk phones or softphones ...
• Call recording and unified listing for all your users.
• Time-based and location-based call routing
• Call Center functionalities
• Advanced calling plans
• Automated attendant
• And much more…

This service is recommended for the following situations:

• Integration of telephony with its own CRM allowing calls to be made from its own software and opening the file of the client who is calling
• Setting up call plans with advanced features
• Custom integrations