Microsoft Teams Phone System

A Microsoft Teams Phone System gives you PBX capabilities, but without the complicated and expensive equipment. For more information about the features of a Microsoft Teams Phone System read this article.

A Private Branch Exchange (PBX) is a phone system within a business. Microsoft Teams Phone System works with your existing on-premise PBX system with a set of features from Office 365 which is integrated to the cloud.

Microsoft Teams Phone Systems features in the cloud

Cloud auto attendants

Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.

Cloud call queues

Set up greetings and music on hold, search for the next available call agent to handle the call, and so on.

Music on hold

Plays custom music or a greeting defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold.

Call answer/initiate (by name and number)

Answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.

Call forwarding options and simultaneous ring

Set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.

Group call pickup and forward to group

Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable.

Transfer a call and attendant transfer

Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.

Transfer to voicemail mid call

Lets users transfer to voicemail during a call.

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